Return Policy
Do not ship products back to plumbing4sale.com without a return authorization (RA #) and instructions.
Please note: All discontinued items and colors are non-refundable or returnable.
Shipping Damage
Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LANDING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call UPS at 800-pick-ups to report a damaged item. (Give them the tracking number.) Then in any case, call our customer service hotline at (800) 780-4047and/or email us with the details by using our Customer Support Form.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and WE will be responsible for the damage. We will ship you out a brand new product again, at no cost to you. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly right away so all problems are avoided.
Wrong Products Received
If you are shipped a different product than you ordered, please contact us at by using our Customer Support Form or (800) 780-4047 within 48 hours of receiving the product. We will provide an RA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.
Return Credit:
Please allow up to 15 business days from the time plumbing4sale.com receives your returned item to process the return.
If you would like to check on the status of your return please send an email to Using the Form Here
Defective Products
If the product you receive has manufacturing defects, contact us. or call (800) 780-4047 within 48 hours of receiving the product and plumbing4sale.com will replace the item. We will issue an RA number and give instructions to ship the item back. Products returned as defective which are found not to be defective are subject to a 25% restocking charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, it cannot be returned. Plumbing4sale.com does not warranty any products, but most manufacturers warranty their products. All warranties which are provided by the manufacturer will be honored by the manufacturer. We will use our best efforts to help you if you need help dealing with a manufacturer with a warranty issue.
General Returns
SOME ITEMS CANNOT BE RETURNED! MOST ITEMS CARRY A 25% restocking fee. (Read entire policy for full details.)
If Plumbing4sale.com ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply (See special exemptions below). Freight charges are non-refundable. Quick Ship Program Charges are also non-refundable, even if you return the item.
The following is a list of non-returnable, non-refundable merchandise:
ONCE AN ORDER FOR ANY ITEM MENTIONED ABOVE HAS BEEN PLACED, IT CANNOT BE CANCELLED AND IT CANNOT BE RETURNED.
All other products CAN be exchanged by following the procedure below, but are subject to a 25% fee for credit(s) to your credit card.
ALL RETURNS MUST:
- arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
- have return instructions and an RA number from a Plumbing4sale.com representative.
- be paid for back to the location specified in Plumbing4sale.com's RA Instructions. This address may be different than the address from where we originally shipped the item.
- be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no returns or exchanges can be made.
If any of these 4 conditions has not been satisfied, YOU CANNOT RETURN THE ITEM(S). To return an item, please call our Product Return Department at (800) 780-4047 and a Plumbing4sale.com representative will issue a return authorization number (RA) and assist you with return shipping instructions. In order to get an RA, you will have to email or fax us stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 5-7 business days from when we have received the product back. This return policy is for your protection and our protection. No exceptions will be made to these rules.
Cancellation Policy
Once an order has been placed, if you would like to cancel this order, you must send us an email stating to cancel it or you must call us at (800) 780-4047. Orders can only be cancelled if they have not entered the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 4% credit card transaction fee. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies.
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